Политика возврата средств
Return Policy
At De Maria Jewelry, customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with a return request under the conditions outlined below.
Return Eligibility
You may request a return and refund within 14 days from the date of delivery.
To initiate a return, please send an email to within 14 days of receiving the item, clearly stating your intention to return the purchase.
Please include:
- Your Order Number
- The Item Code(s)
Returns requested after the 14-day period will unfortunately not be eligible for a refund.
Return Conditions
Returned items must:
- Be shipped via a secure and fully insured courier service
- Be returned in the exact same condition as originally dispatched
- Include all original packaging, certificates, presentation boxes, and accompanying documents
- Show no signs of wear, damage, tampering, unauthorized testing, modification, or alteration
Items that are damaged, broken, altered, resized, modified, or tampered with in any way will not be accepted for refund.
Please note that:
- Items resized, customized, modified, or altered either by us upon customer request or by any third party are strictly non-returnable and non-refundable.
- Special orders and personalized items are not eligible for return.
A copy of the original sales receipt must also be included with the return shipment.
Return Shipping
Return shipping costs are the responsibility of the buyer and are non-refundable.
The original shipping charges paid at the time of purchase are also non-refundable.
Returns should be sent to:
DE MARIA GIOIELLI DAL 1920 SRLS
Via Saverio Baldacchini 11
80133 Napoli (NA) – Italy
Tel. +39 329 549 7743
Email: info@demariajewelry.com
International Returns
For international returns, parcels must be clearly declared as:
- “Returned Goods”
- Country of Origin: Italy
Failure to correctly declare the shipment may result in import duties and taxes being charged upon re-entry into Italy. Any such charges will be deducted from the final refund amount.
Inspection & Refund Processing
Once your return has been received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
If approved, the refund will be processed to the original payment method within a reasonable number of business days.
Orders Over €3,000
For orders exceeding €3,000, the refunded amount will be subject to a deduction equal to the bank collection and payment processing costs incurred, corresponding to 3% of the total order amount.
Lost or Missing Returns
In the unlikely event that a returned parcel is lost during transit, we reserve the right to withhold the refund until 40 days have passed from the original shipping date, allowing sufficient time for the courier investigation process.